IT Management Form (SLA)

How many workstations / PCs does your organization have? *

Does your organisation have a server? *

No Yes

,please specify, e.g. Virtual server, a server lcated in-house, etc

How old is your server? *

What major applications do you run on your server? *

Do you have computers or servers in other locations connected to your current server? *

No Yes

, please specify the purpose for this connection). e.g. More than one branches, work from home, etc

What type of email system are you using? *

POP3 Exchange Other

, please specify

Do you have any email issues at the moment? *

What type of platform / network does your organisation uses? *

Windows Macintosh Other

, please specify

What key CRM/Accounting systems are you using in your office? *

Please feel free to tick as many as you like

MYOB accounting Dynamic CRM Microsoft Office, please advise version on the below other field Other

, please specify

Do you have any office issues at the moment? (e.g. MYOB is running slow over network), please specify: *

Do you have back-ups for your business? *

No Yes

, please specify

Does your business backup is auto back-up? *
No Yes

Do you have auto email notifications of back-up status? *
No Yes

Major capacity of your back-up *

In cases where data retrieval is required from the back-ups, how soon would you require it? *

Within 4 hours during business day Same day during business day Next business day Other

, please specify

Do you have VOIP phone systems in-house? *

No Yes

,please specify who the VOIP provider is

How is your organization's IT support usually provided? *

Existing customer of Advanced Computers In house staff Outsourced to another provider No current support Other

, please specify

How much have you spent per month on your IT support in the past 6 months? *
Over $500 Between $200 - $500 Under $200

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